SAMSON BARONGO MAKORI

Experience

KCB Bank, Nairobi

IT Support Volunteer | Direct Sales Representative

July 2023 - May 2024

• Acted as the branch’s ICT focal point, providing first-level support for hardware, software, and network issues.
• Setting up computer workstations
• Escalated complex IT problems to the technology department, ensuring quick resolution and minimal disruption to banking operations.
• Opened and activated new customer accounts, ensuring compliance with KYC and regulatory requirements.

ICT Authority - Nairobi

Network and Infrastructure Engineer

Nov 2021 - Nov 2022

• Deployed IT infrastructure solutions, including LAN/WAN, Access Control, and Wireless Networks, optimizing system performance.
• Streamlined computer repair and maintenance processes such as mass disk cloning, reducing average repair time by 40%.
• Implemented remote support tools such as remote desktop, reducing the need for on-site visits by 40% while maintaining high customer satisfaction.
• Improved network speed by 30% by upgrading network hardware through installation of new Cisco switches, Access Points and optimizing configurations.
• Conducted the installation, configuration and usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines.
• Monitored network, firewall, computer systems and adjusted network systems across 7 branches, achieving a 99% uptime and consistently maintaining top performance standards.
• Led troubleshooting of computers, printers, telephony and network connectivity problems, resulting in a 25% decrease in downtime across the organization.
• Successfully resolved 50+ technical support tickets weekly, maintaining a 95%+ staff satisfaction rate.
• Participated in Business Continuity and Disaster Recovery testing, maintaining operational readiness.

National Treasury - Government Clearing Agency

IT Support Intern

Aug 2020 - Dec 2020

• Conducted acceptance testing and configuration of new IT equipment, ensuring compliance with organizational and security standards
• Gathering user requirements and delivered training sessions for 20+ employees, improving their proficiency in IT tools, software applications and systems.
• Led troubleshooting efforts for network connectivity issues, resulting in a 10% decrease in downtime across the organization.
• Deployed new anti-virus software and other software applications, decreasing malware incidents by 80% within the first quarter.
• Conducted thorough hardware and software inventory, leading to a 20% reduction in unnecessary expenses.

Education

Jomo Kenyatta University of Agriculture and Technology

• BSc. Mathematics & Computer Science (Second Class Upper Division)

Maseno University

• BSc. Mathematics & Computer Science (Second Class Upper Division)

Certifications

• Cisco Certified Network Associate (CCNA) - 2025 VIEW CERTIFICATE
• Microsoft Certified: Windows Server Hybrid Administrator Associate - 2025 VIEW CERTIFICATE
• AWS Certified Cloud Practitioner - 2024 VIEW CERTIFICATE
• Cloud and Network Security -2025 VIEW CERTIFICATE
• Red Hat Certified System Administrator (RHCSA) Training - 2024 VIEW CERTIFICATE
• System Administration and IT Infrastructure Services - 2022 VIEW CERTIFICATE
• Google IT Support - 2022 VIEW CERTIFICATE
• ITIL Training – LinkedIn

Skills

Technical skills

• LAN/WAN, Active Directory, Hardware deployment and lifecycle management, Endpoint Configuration (SCCM), Cloud Services (Azure, AWS, Oracle), cloning tools (Clonezilla), device diagnostics and repair, patch management, Network Design, Configuration & Troubleshooting BIOS/UEFI configuration, data sanitization and disposal, Windows, Linux, and Microsoft Entra ID.

Soft skills

• Analytical thinking, problem-solving, adaptability, attention to detail, customer service, team collaboration, communication, training delivery, and continuous learning.

Highlighted Projects

A portfolio showcasing my skills and projects in Networking, Cloud, IT Infrastructure, Windows Server Administration, and Security:

Recommendation letters

• KCB Bank Certificate of Service
• ICT Authority
• Judiciary - Mombasa Law Courts
• National Treasury

Contact

P.O Box 49274 - 00100 Nairobi

Email: barongo156@gmail.com

Phone: 0796502845